Your first consultation and our Privacy Policy

Your first appointment and our Privacy Policy:

At the start of your first session, your osteopath will ask you to tell them about your problem. They will ask questions about your medical history and lifestyle as well as your symptoms. This is very important as it will help them to make an accurate diagnosis and suggest appropriate treatment. They will write down what you say in your records. These will be kept confidential in compliance with the Data Protection Act 1998. If you wish, you may ask for a copy of these notes, an administration fee may be charged for this.

The osteopath will need to examine the area(s) of your body causing discomfort. Sometimes the cause of the problem may be in a different area to the pain, (For example, a difference in leg length may result in compensations in the upper back which might result in neck pain) so they may need to examine your whole body. They will need to feel for tightness in the muscles and stiffness in the joints and may need to touch these areas to identify problems. They will explain what they are doing as they go along. If you are uncomfortable with any part of this, you have the right to ask them to stop at any stage without prejudicing your future treatment.

In order to examine you effectively, it may be necessary for your osteopath to ask you to remove some clothing as appropriate for the condition, which might mean undressing down to your underwear. If this is a problem for you, make your osteopath aware of this, and discuss whether it might be appropriate for them to treat you while you wear shorts and a t-shirt.
The osteopath will suggest a course of treatment, which may require several visits. They may be able to give you an estimate of how often they need to see you and any associated costs by the end of the first session. They will ask for your permission to provide treatment and you may be asked to sign a consent form.
Most osteopaths will begin your treatment at your first appointment, but sometimes they may require further tests first i.e. blood tests or scans. Occasionally they may diagnose an illness that they are unable to treat and may suggest that you consult your GP or another appropriate health professional. You may experience mild discomfort with some of the treatment techniques used, but osteopathic treatment is usually a very gentle process. Your osteopath will let you know if any discomfort is likely and it can be helpful to let them know what you are feeling.

You are welcome to bring someone with you for all or part of your consultation.

If you would like any further information about osteopathic treatment and what to expect, please call us on 01992 304913 or email us at


The Hertford Osteopath Privacy Policy

When you supply your personal details to this clinic they are stored and processed for 3 reasons:

  1. We have a legal obligation to maintain medical notes in order to provide you with treatment.
  2. We also think that it is important that we can contact you in order to confirm or change your appointments with us or to update you on matters related to your medical care. Under the GDPR (General Data Protection Regulations), this is known as Legitimate Interest.
  3. Provided we have your consent, we may occasionally send you news related to the practice, special offers or general health information in the form of articles or advice. You may withdraw this consent at any time – just let us know.

We have a legal obligation to retain your medical records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date. Your medical records are stored on paper, in locked filing cabinets, and the clinic building is always locked out of working hours. We will never share your data with anyone who does not need access without your written consent.

Only the following people will have routine access to your data:

Michelle Spencer BSc BOst

Registered Osteopath and owner of The Hertford Osteopath

Contact details are stored on a clinic computer which is password-protected.  

This document was last updated May 2018